At Nuralen, we stand behind the quality of our wellness products. If you’re not completely satisfied with your purchase, we’re here to help.
1. 30-Day Satisfaction Guarantee If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.
2. Eligibility for Returns To be eligible for a return or refund:
- The request must be made within 30 days of delivery
- Products must be unopened, unused, and in original packaging (unless otherwise agreed upon for quality-related concerns)
- Proof of purchase is required
3. Non-Returnable Items Due to the nature of our products, the following items are not eligible for return:
- Opened or used supplements
- Items marked as final sale
4. How to Request a Return or Refund Email us at support@nuralen.com with:
- Your full name
- Order number
- Reason for return
- Photos (if product was damaged or incorrect)
We’ll respond within 48 business hours with next steps.
5. Refund Process Once your return is approved and received (if applicable):
- A refund will be issued to your original payment method within 5–10 business days
- You’ll receive a confirmation email once the refund is processed
6. Exchanges We only replace items if they are defective or damaged. To request an exchange, please contact us at support@nuralen.com.
7. Shipping Costs
- You are responsible for paying return shipping costs unless the return is due to our error (e.g., incorrect or damaged product)
- Original shipping charges are non-refundable
8. Damaged or Incorrect Items Please inspect your order upon arrival. If you receive a damaged or incorrect item, contact us within 7 days of delivery so we can make it right.
9. Contact Information For any questions, please reach out: Email: support@nuralen.com
Thank you for supporting Nuralen. Your satisfaction matters to us.